Terms of Service.

The tojeto service is provided by TO JE TO Systems d.o.o., with its registered seat at Grgura Ninskog 10, 23000 Zadar, Croatia, company registration number (OIB) 93140278315 (“we”, “us”, “tojeto”).

In these terms, “you” and “user” mean the person or business that has created an account and uses the service. “Service” means the tojeto web application and the WhatsApp assistant, together with all related features.

For any questions about these terms, contact us at support@toje.to or +385 97 603 3000.

tojeto is a tool for organising the cleaning of short-term rentals and other properties. It helps you run a schedule of cleaning jobs, assign them to your team, track their status in real time, collect after-clean photos, and record the start and finish time of each job. The whole flow runs through the web application and the WhatsApp assistant.

If you connect an external system (e.g. Rentlio, Airbnb, Booking.com or an iCal calendar), tojeto only reads reservations from that system in order to create a cleaning job automatically for each checkout. tojeto does not manage your reservations, rates, availability or sales channels, and is not a replacement for a property-management or channel-management system.

tojeto does not process payments between users and does not pay cleaners. You can invite cleaners and team members directly by their phone number, and they then join your account at your invitation.

tojeto also offers an introductions service. Property managers and owners can use tojeto to find cleaners and cleaning companies, and cleaners and companies can reach new clients. Sending a request or an offer is free, and contact details are shared only once an offer has been accepted. Finding a cleaner is free for property managers and owners; cleaners and companies are charged a fee only when they win a client (the first client free, then a flat one-off fee per new client), according to the price list on the pricing page. Even then, tojeto does not process payment for the cleaning and is not a party to the contract between users — the arrangement and payment for the cleaning are solely between you and the other party, and tojeto does not guarantee the cleaning performed.

To use the service you create an account and link it to your phone number. You are responsible for the accuracy of the information you enter and for everything that happens on your account, including the activity of team members you invite.

The service may be used only by persons aged 18 or over. By creating an account you confirm that you have the legal capacity to enter into this agreement and that, if you are creating an account on behalf of a business, you have authority to bind that business to these terms.

When you invite a cleaner or team member by their phone number, you confirm that the person agrees to be contacted by us over WhatsApp for the purpose of carrying out the jobs you assign to them.

You may use the service only for lawful purposes and in line with these terms. You agree not to: use the service in any way that breaks the law or infringes the rights of others; upload or transmit other people’s personal data without a valid basis; send content that is unlawful, abusive, malicious or amounts to spam; or attempt to gain unauthorised access to the system, disrupt its operation or overload it.

You may not attempt to copy, modify, disassemble or otherwise extract the source code of the service, nor use it to build a competing product.

If you break these rules, we may temporarily limit or suspend your access — where possible with prior notice, and without notice where it is necessary to protect the service or other users.

Use of the service is free for solo cleaners. For owners and managers, a monthly subscription is charged per property, and for companies a monthly subscription is charged per worker, according to the price list published on the pricing page. The first property, or the first worker, is free.

Separately from the subscription, the service of connecting with new clients is charged to cleaners and cleaning companies as a fee per client won — the first client is free, and after that a flat one-off fee applies for each new client, according to the price list. Sending offers is free; the fee is charged only once a client is won, i.e. once an offer has been accepted. For property managers and owners, finding a cleaner is free.

The subscription renews monthly until you cancel it. You may cancel at any time; cancellation takes effect at the end of the current billing period and no further period is charged. Periods already paid for are generally non-refundable, except where mandatory law requires otherwise.

We may change our prices over time. We will give you advance notice of any change that affects your subscription, and the change takes effect from the next billing period. If you do not agree with the new price, you may cancel before it takes effect.

The content you enter into the service — properties, jobs, photos, and information about clients and your team — remains yours. You grant us only the permission we need in order to provide the service to you: to store, process and display that content to you and to the people you have given access.

You are responsible for having the right to enter the content you enter, including the personal data of your clients and team members, and for ensuring that entering it does not infringe anyone’s rights.

When you close your account, we delete or anonymise your content within a reasonable period, except for data we are required to retain by law.

We handle personal data in accordance with our Privacy Policy, which explains what data we collect, why, and how we protect it. You can read the Privacy Policy at /privacy .

To run the service we use trusted external providers (for example to send WhatsApp messages and to power the assistant). The details are set out in the Privacy Policy.

We work to keep the service reliable, but we cannot guarantee it will be uninterrupted. It may occasionally be unavailable due to maintenance, upgrades or circumstances beyond our control.

We change and improve the service from time to time. If we permanently remove a significant feature, we will make an effort to give you advance notice.

The service is provided “as is”. tojeto is a tool that helps you organise cleaning and, where relevant, connect with cleaners — it does not perform the cleaning, does not guarantee the work of the cleaners or teams you invite or are matched with, and is not a party to the relationship between you, your clients and your team.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, or loss caused by the acts or omissions of people using your account. Our total liability, if any, is limited to the amount of subscription fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes any liability that cannot be excluded by law.

These terms apply for as long as you have an account. You may close your account at any time. We may terminate your access if you break these terms or if the law requires it.

On termination your rights under these terms end, except for provisions that by their nature survive termination (for example the limitation of liability).

We may amend these terms from time to time. We will notify you of material changes in an appropriate way. Continuing to use the service after the changes take effect means you accept them.

These terms are governed by the law of the Republic of Croatia. Any disputes arising from them fall under the jurisdiction of the competent court in Zadar, except where mandatory consumer-protection rules provide otherwise.

TO JE TO Systems d.o.o., Grgura Ninskog 10, 23000 Zadar, Croatia. OIB: 93140278315.

Email: support@toje.to · Phone: +385 97 603 3000.